Live Online Chat Software

Live online chat software can refer to any kind of communication over the Internet, but is primarily meant to refer to direct one-on-one chat that can facilitate sales, turning browsers into buyers, or remedy problems.

Why do you Need Online Chat Software?

The typical online conversion rate is between 1 to 3%. In other words, for every 100 people who visit your website, only two or three will actually complete their transaction. When trying to increase the number of transactions, most people only look for ways to increase traffic and ignore the conversion rate. This is a brute force approach and does not address the real issue of "why are the other 97% leaving my site?"

Instead of only trying to bring more people to your website at the same low conversion rate, find out why the other 97% are leaving. Then, fix the issues and have the ability to work with the customer one on one to complete an otherwise lost transaction. Finally and above all, provide excellent customer service.

How does Sparkable design its Online Chat Software?

We build trust and focus on excellent support. Customers feel relief when they have the ability to connect with a human in real time. Having someone to answer questions or help your customers with their transaction is a welcomed experience. If you are not using Live Chat Support, your website is not listening effectively. Listen to your customers, they will provide you with valuable information that will help you determine the bottleneck between arriving on your website and completing a transaction.

What makes Sparkable the right choice for Online Chat Software?

Our approach is to add the human touch back into your website. We also aim to increase profits by increasing conversion rates. That 97% who are leaving are people who are already interested in your product or service. Maximize your current traffic!